§ 1 Definitions

  1. Statute– these regulations.

  2. Customer– a physical person or an organizational unit which, on the terms set out in these regulations, places an Order in the Online Store.

  3. Consumer– a Customer who uses the Online Store for purposes not directly related to its business or professional activity.

  4. Service Provider– an entity providing sales services via the Online Store on the terms set out in these Regulations.

  5. Object of the transaction– Goods listed and described on the website of the Online Store.

  6. Goods– a movable item, presented in the Online Store, to which the Sales Agreement applies.

  7. Sales Agreement – a contract for the sale of Goods concluded between the Service Provider and the Customer, using the Store's website.

  8. Online Store(Store) – a website available at NETUNO.PL/EN/

    through which the Customer may place an Order.

    Shop's owner is Netuno Spółka z Ograniczoną Odpowiedzialnością, address: ul. Wojska Polskiego 118G, 97-300 Piotrków Trybunalski, Poland, NIP:7712880432, REGON:101860523, KRS:0000529000 
  9. Order– Customer's declaration of will clearly specifying the type and quantity of Goods, aimed directly at the conclusion of the Sales Agreement.

§ 2 General Rules

  1. These Regulations define the rules for using the online store available at NETUNO.PL/EN/

  2. The conditions for placing an Order in the Online Store by the Customer is to read these Regulations and accept its provisions during the implementation of the Order.

  3. The online store netuno.pl/en/ conducts retail sales via the Internet.

  4. All Goods offered in the store are brand new, originally packed, free from physical and legal defects, and have been legally placed on the market.

  5. The Customer is obliged not to provide content prohibited by law, e.g. content that promotes violence, is defamatory, or violates personal rights and other rights of third parties.

§ 3 Placing Orders

  1. All prices on the website www.netuno.pl/en/ are gross prices in Euro. The given prices do not include shipping costs.

  2. Orders are accepted via the website or by e-mail.

  3. Orders placed via the website can be placed 24/7, all year round.

  4. The Order is effective if the Customer correctly completes the order form and correctly provides contact details, including the exact address to which the Goods are to be sent, as well as the cellphone number and e-mail address.

  5. In the event that the provided data is not complete, the Service Provider will contact the Customer. If it is not possible to contact the Customer, the Service Provider has the right to cancel the Order.

  6. In the process of placing an order, the Customer may express the will to receive a VAT invoice, which may be attached to the shipment or sent electronically to the e-mail address provided.

  7. When placing the Order, the Customer must consent to the placement of personal data in the database of the Seller's Online Store for the purpose of processing them in the connection with the execution of the Order. The Customer has the right to inspect their data, correct them, and request their removal.

  8. After the Customer places an effective order, he will receive an automatic response from the store to the e-mail address provided, confirming receipt of the order.

  9. The time of commencement of the order fulfillment is the moment the payment is credited to the bank account specified in the order confirmation in the case of payment by bank transfer.

§ 4 Shipping costs and date

  1. The Service Provider places information on the number of working days needed for delivery and execution of the order on the Store's website.

  2. The date of Delivery and execution of the order indicated on the Store's website is counted in business days.

  3. The goods are delivered by DHL, Colissimo, or BRT Italy.

  4. The goods are shipped to the address indicated in the Order form.

  5. The customer is charged for delivery (shipping) specified in the delivery price list. 

§ 5 Payments

  1. We issue a receipt or invoice for each product sold.

  2. Payment for the ordered goods can be made via PayPal or by transfer to the store's bank account.

§ 6 Withdrawal from the contract

  1. A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.

  2. The period for withdrawal from the Sales Agreement starts from the moment the Customer takes possession of the Goods. The Customer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Service Provider. The statement can be submitted through the tab in the customer account panel. Full instructions for submitting returns can be found at this link - <click>

    To meet the deadline, it is enough to send a statement before its expiry.

  3. If the Customer submitted a declaration of withdrawal from the Sales Agreement before the Service Provider accepted his offer, the offer ceases to be binding.

  4. The Service Provider is obliged to immediately, but not later than within 14 days from the date of receipt of the Customer's statement on withdrawal from the Sales Agreement, return all payments made by him, including the cost of delivery. The Service Provider may withhold the reimbursement of payments received from the Customer until the Goods are returned.

  5. If the Customer exercising the right of withdrawal chose a method of delivery of the Goods other than the cheapest standard delivery method offered by the Service Provider, the Service Provider is not obliged to reimburse the Customer for any additional costs incurred by him.

  6. The Customer is obliged to return the Goods to the Service Provider immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the following address:
    Netuno Sp. z o.o.
    Wojska Polskiego 118G
    97–300 Piotrków Trybunalski, Poland
    before the expiry of that period.

  7. In the event of withdrawal, the Customer bears only the direct costs of returning the Goods.

  8. The Customer is responsible for the decrease in the value of the Good as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Good.

  9. The Service Provider shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.

§ 7 Warranty

  1. The Service Provider ensures the delivery of the Goods free from physical and legal defects. The Service Provider is liable to the Customer if the Product has a physical or legal defect (warranty).

  2. If the Product has a defect, the Customer may:

    1. submit a declaration of a price reduction or withdrawal from the Sales Agreement, unless the Service Provider immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Service Provider or the Service Provider has not satisfied the obligation to replace the Product with a non-defective one or to remove defects. The Customer may, instead of the removal of the defect proposed by the Service Provider, demand that the Product be replaced with a Product free from defects, or instead of the Product replaced, demand that the defect be removed unless it is impossible to bring the Product into conformity with the contract in the manner chosen by the Customer or would require excessive costs compared to the method proposed by the Service Provider. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect found is taken into account, as well as the inconvenience to which the Customer would otherwise be exposed.

    2. demand the replacement of the defective Product with a Product free from defects or removal of the defect. The Service Provider is obliged to replace the defective Product with a Product free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer. The Service Provider may refuse to satisfy the Customer's request if it is impossible to bring the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer or would require excessive costs compared to the second possible method of compliance with the Sales Agreement. The cost of repair or replacement is borne by the Service Provider.

  3. The customer who exercises the rights under the warranty is obliged to deliver the defective item to the address of the Service Provider. In the case of a Customer who is a Consumer, the cost of delivery is covered by the Service Provider.

  4. The Service Provider is liable under the warranty if a physical defect is found within two years of the Goods being delivered to the Customer. A claim for the removal of a defect or replacement of the Product with a Product free from defects expires after one year, but this period may not end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to a defect in the Goods. If the Customer requested replacement of the Product with a Product free from defects or removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a price reduction statement begins with the ineffective expiry of the deadline for replacing the Product or removing the defect.

§ 8 Complaints

  1. Any complaints related to the Goods or the implementation of the Sales Agreement may be sent by the Customer in writing to the following address:

    Netuno Sp. z o.o., Wojska Polskiego 118G, 97-300 Piotrków Trybunalski, Poland or electronically to the following address: NETUNO.PL/EN/

  2. The Service Provider, within 14 days from the date of the request containing the complaint, will respond to the complaint of the Good or the complaint related to the implementation of the Sales Agreement submitted by the Customer.

§ 9 Privacy policy and personal data protection

  1. The administrator of databases of personal data provided by customers of the Online Store in connection with purchases is the Service Provider.

  2. Personal data is used to implement sales contracts, and therefore may be transferred to entities responsible for the delivery of purchased goods to the customer. The data is provided voluntarily.

  3. The Customer provides his personal data to the Service Provider voluntarily, with the reservation, however, that failure to provide certain data prevents the submission and implementation of the Customer's order.

  4. Anyone who provides the Service Provider with their personal data has the right to access their content and to correct them.

  5. The service provider provides the option of removing personal data from the collection kept. The Service Provider may refuse to delete personal data if the Customer has not paid all amounts due to the Service Provider or has breached applicable law, and the retention of personal data is necessary to clarify these circumstances and determine the Customer's liability.

  6. The service provider protects the personal data provided to him and makes every effort to protect them against unauthorized access or use.

§ 10 Changing the Regulations

  1. Customers who have an account in the Store will be informed about the amendment to the Regulations via e-mail 7 days before the entry into force of the new Regulations.

  2. A customer who does not accept the changes introduced in the Regulations has the right to delete the account at any time.

  3. Orders placed by customers before the amendments to the Regulations enter into force will be implemented in accordance with the existing provisions of the Regulations.

§ 11 Final Provisions

  1. The content of these Regulations may be recorded by printing, saving on a carrier, or downloading at any time from the Store's website.

  2. In the event of a dispute arising out of the concluded Sales Agreement, the parties will endeavor to resolve the matter amicably. The law applicable to the settlement of any disputes arising from these Regulations is the Polish law.

  3. Each customer may use extrajudicial means of dealing with complaints and redress. In this regard, it is possible for the Client to use mediation.

    Lists of permanent mediators and existing mediation centers are submitted and made available by the Presidents of the relevant District Courts.

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